JD Power and Associates released the results of a study conducted for Vehicle Dependability. This study basically measured dependability of 3-year old models for all brands in various segments. It examined more than 150 problem symptoms in all 9 categories: vehicle exterior; driving experience; features, controls and displays; audio and entertainment; seats; heating, ventilation and cooling (HVAC); vehicle interior; engine; and transmission. Number of problems reporter per 100 vehicles were indicative of the vehicle dependability. Lower score meant lesser number of problems reported. Lowest score ranked the highest in its segment.
Ford models ranked highest in the entry mid-size and SUV segment while Toyota models ranked highest in premium mid-size and MUV/MPV segment. Maruti Suzuki Zen leads in the compact segment and the Honda City ranks highest in the midsize car segment. The Ford models lead in two segments, with the Ikon ranking highest in the entry midsize segment and the Endeavour leading in the SUV segment. The Toyota models also lead in two segments, with the Corolla ranking highest in the premium midsize segment and the Innova ranking highest in the MUV/MPV segment.