India's second largest car maker and largest car exporter, Hyundai Motor India Limited (HMIL) went on to become the first auto company to offer online services to its customers. The launch of 'Online Service Website' is an effort by the car maker to improve customer relationship and to stand apart from other big players of the industry. This all-purpose online service is open to all Hyundai customers. According to a company executive, the new micro-site can be accessed through the official website of Hyundai Motor. At the launch ceremony of website, Director, Sales and Marketing, HMIL, Arvind Saxena commented that the new website has streamlined and improved the after-sales experience of its customers.
HMIL offers a range of personalised service through its new website, including service scheduler-reminder, on-line service booking, history-periodic service details, service and insurance calculators and nearest service station locator, among others. The users can also download warranty guidelines, owner's manuals, maintenance tips and guides for their respective vehicles.
Customers all across the country can book a service session with the online service booking facility available on the portal. It also facilitates the customers calculate their expected cost incurred in servicing, with a fixed service catalogue. Customers can also find updated pricing norms, prevailing in their respective cities. Besides, prices of spare parts used in servicing can be found to calculate costs incurred in servicing. Hyundai owners can also set reminders for scheduled servicing dates by visiting their respective accounts on the micro site. They can also review the entire servicing history from their individual accounts, including details such as mileage, type of service, date of service, dealership name and bill amount.
Through Hyundai’s new website, customers can also download the owner's manual of their specific model. Users also have the option to calculate insurance cost of their vehicle and the value of insurance after No Claim Bonus (NCB), electronic accessories and bi-fuel options as well. With this portal, customers can also post a request to purchase insurance and extended warranty of their vehicle. In addition to this, the new website notifies promotional as well as value added services, such as expertise recommendations, schemes benefits and prices. The car maker also imparts safety driving tips and suggests better driving techniques to its customer through its ‘Online Service Website’.
