01/06/2023 15:30:46 | Raju Dhanraj Patil
Hello Sir,
Seeing the Gorgeous Brand name of MG ZS EV company in the market and the quality of the Car vehicle you are providing, I booked two cars MG ZS EV and MG Hector -7-Seater at Tejpal Motors Nerul Navi Mumbai on 07/05/2022. But, I got delivery MG SV EV Car after six months on 29/11//2022. The said MG SV EV Car’s after 740Km. of running , 1st servicing was done.
After that we went to Nashik Pimpalgaon Maharashtra on 26/12/2022 for Wedding while returning from Kasara Ghat, we parked the car at Vrindavan Hotel for charging, in Charging + Zone at 7:00 pm but the car was not charging. And after a while when we try to start car , "Vehicle Control System Fault. Please Stop Safely." There was such a message. Then, regarding the said message, I call Roadside Assistant Toll Free No. 18001006464. So they said they will have to tow the said car and take it to Nashik. At that time I asked them to take my car to Navi Mumbai, but they said our rule is that, we do towing near the nearest spot. Mr. Nara Jagdale mobile no.- 9922942169 told me. So they towed my car to Nashik.
But basically when the MG Showroom Dealer-Nashik did not available staff and required EV Car Machinery , they only took my car at Nashik as Nearest Spot.
And at that time 12:45 PM they arranged Ertiga Maruti Vehicle for us (myself age--58 years, my wife age--51 years, my mother-in-law- age--90 years, my sister age--55 years, her 5 year old grandson, my nephew age--35 years) . After towing my car we left Kasara at 12:45 PM and reached home on 27/12/2022 at 4:00 AM. In all this process we had to spend 5:30 hours in bitter cold at Kasara Ghat.
Because of this, when it was 15-16 degrees outside, my family had to suffer a lot of pain and suffering. We had to wait for your towing car and Ertiga car on the road in this cold weather. Because even with a new car of 28 lakhs, we had to wait for help on the road at night with the family and the help was received after 4 hours. If the new car is stuck in the road at night and the family will suffer, So on 29/12/2022 I cancelled the second car booked on 7/5/2022. And I received the amount Rs.50000/-from Tejpal Motors Nerul Navi-Mumbai Maharashtra on Dt.30/12/2022. Fortunately, Nashik dealer repaired our car machine which was locked using the software with the help of a laptop. But they were calling me to take the said car from Nashik. The towing person said that your car will be repaired and dropped off at your home. But the Nashik dealer said that they don't have any such arrangement. And We cannot arrange anything like that. So you have to come to Nashik to Ambad MIDC to collect your car. Else you talk to Roadside Assistant Toll Free No.18001006464. Accordingly, I continue contacted Roadside Assistant (18001006464) on 29/12/2022 from 10:30am to 9:00pm and also on 30/12/2022 from 10:00 am to 11:30 am. But different officers of Roadside Assistant were saying that we cannot deliver your car to Navi Mumbai. So when I said that I will file a case against you in Consumer Court, without any reason, Roadside Assistance (RSA) delivered my car to Tejpal Motors Godown at Vahuli Village, Bhiwandi, Dist.Thane Maharashtra on 31/12/2022. And I got delivery of my car on 4/1/2023 from Tejpal Motors Nerul Navi Mumbai Showroom. Due to all this trouble, I had to travel by rickshaws and taxis for work for almost 9 days. We had to suffer a lot because of your car.
Even when my car was new, only due to the fault of the battery control system of the vehicle, I and my family (with 90yrs. old lady) had horrible experience on the road from 7:00pm to 12:45 midnight on 26/12/2022.Today I am getting my car after so long. So I have cancelled my second booked MG Hector car due to your service. Please take note of this.
So you should improve your Service, Service of Roadside Assistant and MG EV Cars Battery Quality. I hope you will take care how to reduce the inconvenience to customers like me.
Thank you,
Raju D. Patil 9820329967 / 9326704073
(patilrd65@gmail.com)
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