Nissan wants to transform the customer ownership experience in India by adopting best global practices. In line with this aim, the carmaker has now launched F1 (Fix It Right First Time) solutions that will address issues of customers at the very first instance during a workshop visit.
As part of the F1 Solution, Nissan's technical experts will undertake a detailed diagnosis of the vehicle after taking the customer’s verbal feedback. Maintenance and repair work will be performed according to the requirement. Even before delivering the car to a customer, a dedicated F1 inspector will re-examine the vehicle to see whether the work has been completed.
This Nissan F1 service solution has been already implemented in 19 key markets, India being the latest one to receive it. This new service quality procedure has been initiated to eliminate the repeat repair work and recurring customer visits to a service station. The carmaker aims to enhance the customer ownership experience with this new service solution launched during the eighth edition of ‘Happy with Nissan’, an after-sales campaign.
