Mercedes Benz India announces 24x7 Road Side Assistance Services

Thursday 12 June 2008, 00:00 AM by

The Assistance Services will be supplied 24x7 throughout the year, including on public holidays.

New Mercedes-Benz vehicles sold by authorized dealerships in India will be eligible for the benefits in the program.

Mumbai- Mercedes-Benz India Pvt. Limited today announced that it will provide 24x7 road side assistance services to its discerning customers in India.

Mercedes-Benz India will provide support to new vehicles in cases of mechanical or electrical breakdown, vehicle immobilization due to road traffic accidents and pilot error in partnership with Mondial, which is the world’s largest and most respected assistance services company.

Commenting upon this development, Dr. Wilfried Aulbur MD & CEO Mercedes-Benz India Pvt. Limited said, “Mercedes-Benz cars are known for their robust quality and reliability. Yet, unfortunate accidents or road incidents may not be situations anyone can predict or control. To take care of such exigencies we have partnered with Mondial for a 24x7 road side assistance services. In them, we have found an apt partner who has the requisite expertise to deliver the best-in-class service to Mercedes-Benz cars in India”. New Mercedes-Benz branded passenger vehicles sold by authorized dealers in India will be eligible for benefits in the program. Further details of the program are available with the Mercedes-Benz authorized Dealers.

Mercedes-Benz entered the Indian market in 1995 and pioneered the luxury car segment in the country. Over the years, it has established a strong network of sales and service spread across 28 Indian cities. Mercedes-Benz is also the first auto manufacturer to have a complete Dealer Network certified under ISO 9001:2000.

The company has introduced a wide variety of products to cater to specific requirements. Mercedes-Benz India locally manufactures the S-Class, E-Class and C-Class cars in India. Other products are offered through the imported cars route as Completely Built Units. These include the Mercedes-Benz S-Class, M-Class, CL-Class and the especially popular models like the SLK-Class and the CLS-Class.

Mercedes-Benz has also made its foray into the Commercial Vehicles segment in India with the ‘Actros’ truck. Targeted at mining applications in India, the Actros is assembled at the Mercedes-Benz plant in Pune. Mercedes-Benz has also announced its interest in the luxury bus segment and has partnered with Sutlej Motors for the creation of the bus body. The launch of the luxury buses is scheduled in later half of 2008.

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