Honda's official website now gets a customer service section to add to consumer convenience and provide a transparent format. Honda car owners can now easily book a service appointment, get service estimated costs and have many of their queries solved online. Let's delve deeper into the details of this new service.
Honda's new ProCare customer service is a digital campaign to save customers' time. Car owners can log on to www.hondacarindia.com/Honda-Services/ and book a service appointment. There's also an express service on offer, which is a quick and comprehensive service program to save time. The carmaker claims a complete periodic maintenance service within three hours.
Earlier, Honda car owners had to rely on a dealer to provide a service cost estimate. Now, one can easily find this out on the website itself. This is however an approximate amount and the final service cost will depend on the repairs undertaken and additional parts used. Consequently, actual service costs will be provided by the dealer only.
One can also find out the prices of the spare parts, lubricants and other services through this new customer service section. The new category also provides information and prices about extended warranties, road-side assistance and such other value-added services. All products purchased from Honda dealerships have a six month warranty and are priced at MRP. Labour costs, if any, will be charged extra.
Honda is still revamping their website and is extending this new service to many new models. Currently, the site does not provide data for the CR-V, W-RV and the Accord. Also, the quotations for other models are limited to manual variants only. Even so, the automaker soon plans to add CVT and automatic grades as well. For now, the latter information can be availed from Honda dealerships.
