HI Siddharth Heard a lot about poor A S S after sales

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HI Siddharth,
Heard a lot about poor A.S.S. (after sales support) especially the poor parts supply. How is your experience?
-AN
  • 3674 day(s) ago by Anirudha
Under:   #Cars
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Hi,
Please mention which make car you are refering to.
 

Posted: 3674 day(s) ago


Kabir K
Mahindra
Logan
Owner
hello
have a skoda octavia ,purchased in jan from jmd sanpada
barely crossed 3mths and the a/c packed up .yes its under warranty
as of 22nd april i have been suffering and driving in the middle of summer till date ie 3weeks
took my car to europa skoda there i founf the staff rude and arrogant and looke like they were doing me a grand favour by looking at my car .any ways i was told tht it would take 3-4 days so i referred the same problem to jmd andheriSAKI NAKA ,yes the new workshop.
the problem was a leakge from a pipe to the condensor or compressor and the pipe had to be changed
i was told the same thing it would take 3-4 days as the part is not available and will have to be ordered from aurangabad.....
then i am told that the part is not available in aurangabad and has to be ordered from chzech rep
i find this hard to stomach a REPUTED CO LIKE SKODA
TODAY ITS THE 10TH OF MAY AND MY PROBLEM HASNT BEEN SOLVED
AFTER CALLING UP SKODA CUSTOMER CARE I AM TOLD THAT THE PART HAS BEEN DESPATCHED AND WILL REACH IN 3 -4 DAYS MORE
THE POINT IS THAT WHY SHOULD A CUSTOMER SUCH AS MYSELF SUFFER .WHY SHOULD CO LIKE SKODA TREAT THEIR CUSTOMERS LIKE GARBAGE
AND THE BEST PART OF IT IS THEY GET AWAYWITH IT WHY
I HAVE LOST TOTAL FAITH IN SKODA AND DO NOT WANT TO KEEP THIS CAR ANY LONGER
CUSTOMER CARE Was just ads arrogant and rude , Mr srinivas
and another from bangalore a mr rahul
what can be done about this untoward incident
this kind of thing wouldnt dare happen in the uk or usa
where they have a sound legal system and they care about their customers unlike here in india where the customer care is really 'i dont give a damn ' about the customer
what legal action/ and compensation can one take/get

wheres the garauntee that my carwill not face any more problems ..

Eagerly await your reply
 

Posted: 3667 day(s) ago

Hi,
Indeed its worst on part of Skoda service center in not assisting properly.They should have contact Aurangabad office immediately and after conirmation could have ordered the same from Czech. Moreover whenever service is harmed due to parts supply or other reason, the good manners of service executive will atleast act as a temprory relief and belief.Going for legal action may not help as they will be getting sparesshortly and could justify reason for dealy.Hence The solution lies in writing feedback to their regional officer and confirm on going for legals if such cases are repeated.
 

Posted: 3667 day(s) ago


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