how to make complaint against maruthi authorised service

Shiva Shankar
Expert

Hi,
First thing to consider is the extent of problem you are facing .If quality of service is main issue apart from good behaviour of service people then you can just go to other service center.If Everything goes wrong like not satisfactory service including no valid explanation for parts replaced, for billing and for mis behaviour then first you can complain to Manager and later write Maruti Udyog .If any legal issue then better go for consumer court.

Jasvinder Singh

Hi I owned Maruti Esteem 2001. Recently I got changed its IC wall. But i realised that its tuning is not good. The car is troubling in intial start with petrol (CNG Fitted). After it runs few Km it response me on petrol. I went twice at MAGIC AUTO Mayapuri to sort out the problem but its still as it is.... Can you please suggest me to what service station i should visit to sort out the Problem..

Sunil Kant Pandey

Dear Sir,
I am a Maruti Suzuki car owner but "not a proud owner". I bought my Maruti WagnaR Lxi (engine-chassis No 4717574-892714)From AGR Varanasi on 24-dec-2009.all the things were going well but unfortunately on 27Feb 2010 I met with minor accident and my car's dicky- glass got damaged.
On 27-feb-2010 I contacted to our near Maruti service centre named AMBIKA MOTERS ,RENUKOOT ,SONBHADRA UP PIN 231217 Ph 05446-252238 Mo +919839653212 and said service centre replace broken glass with new Maruti original glass and charged Rs 5488. .


On 19-apr-10 I went ambika motor with my friend parked my car in his parking area at 3.30 Pm, and after 10 mints we found that the dicky glass was start breaking in small particle in presence of Ambika Motor Person when I enquired him why glass was broken then Ambika Motor person replied me that it is normal case and glass broken due to gas produce in side the car and he instructed me not to fully closed the window glass when parking.

When I asked him this new glass that he had changed on 27-feb-10 why this broken not other glass???? Is there any defect in that new glass???

And within 5-10 mints how much gas produced in side the car, that it has damaged my dicky glass???

Sir I have following doubts please clearly???
(1) Where have you mentioned in owner's manual not to fully close the glass when you are parking the car as suggested by AMBIKA MOTER that guideline is available in owner's manual.
(2) If my windows are not fully closed then there is high probability of stealing the car in parking area.

(3) How much gas could be produce inside the car within 5 to 10 mints and is it possible to break the car glass within 5-10 mints after parking.
(4) Is there any defects in new glass or defects in fitting adjustment due this glass have broken.

Any way this is new car under three years warranty and every time I can not pay money without my fault, if fault is in your product or service please bear this.

You as a Company always emphasis and talk about "CUSTOMER SATISFACTION" but I am very sorry to say that I am being a MARUTI CUSTOMER I am not at all satisfy with your Maruti Customer Services.

Please tell me what is my mistake I purchased a new MARUTI WAGAN R lxi car and spoiling my money without my mistake??

Hope you will help me and take my complain seriously and will take some appropriate action to give me peace of mind as I also want to be A PROUD OWNER OF INDIA'S BEST CAR MARUTI SUZUKI.

Looking for your Positive and early Response.

Thanks &Regards
Sunil Kant Pandey
F-5 Hindalco Colony,Renukoot Sonbhadra UP
Pin 231217
Email sunilpandey123@rediffmail.com;sunil.pandey@adityabirla.com
Mo:+919795456549