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I bought a Mahindra electric bike in August 2009. Recently, a few problems arose in the bike:

1. The right hand sid front light for signal (right blinker) broke
2. The hook for hanging and anchoring carry bags in the leg space of the bike came off.

I promptly took the bike to your workshop at:

Plot No. A-104/105, Road No. 18, Wagle Estate
Thane (W) - 400 604, Maharashtra, INDIA
Phone:022 2582 3529

There I met a person called Sagar. He said that they do not have the spare parts to fix the bike. I have been following up since the last 20 days with him, and everytime he says there are no spares to fix my bike.

This is a serious problem. How do these guys sell the bike and even have a workshop for it, but no spares to fix the bike?

I sent 3 emails to their customer services CUSTOMERCARE@mahindra.com. Mr. Sultana Shaikh replied to only 1 of my emails, assuring some resolution, but till date neither has my bike been fixed, nor has there been any follow up from Mahindra.

I would strongly advise everyone to keep away from Mahindra. Their workshop and after sales customer services sucks big time.

Dev



My details are as under:
Dev Nisar
Bunglow 19, Soham Gardens
Manpada Junction, Behind Bikaner Sweets
Thane (W) 400 607, Maharashtra, INDIA

Phone: 9819137361 (call after 3pm or send SMS any time and I will call back)
Thanks,
Dev